Shipping policy

Once an order is shipped you will receive a shipping confirmation email containing your tracking number. For more information or to get a status update on an existing order please contact our customer service department.

Shipping Times

"Business days" mean Monday to Friday, excluding holidays. In some cases, merchandise may actually ship earlier or later than expected. Order processing begins immediately. Delays may be caused due to a problem processing your payment, shipping issues or may need of additional verification. We will notify you via email if we are unable to process your payment. Furniture Pieces may require additional processing time.

Shipping Methods

When your items are ready for shipment, we will use the most appropriate delivery method for ground, depending on the weight and shipping destination of your package. We reserve the right to ship all or part of your order by an alternate shipper due to weight and size. You will not incur additional shipping charges under these circumstances.  Additionally, if an item is not available, we will cancel it from your order and notify you via email. Items that are not shipped will be refunded back to the original payment method. 

Lost or Stolen Packages

Once your order leaves our warehouse, it is in the hands of the shipping carrier. While we will do everything we can to assist, we are not liable for packages that are lost, stolen, or delayed due to the carrier.